Privacy Policy

KIZA, Inc. (“KIZA”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our internet services.

INFORMATION WE COLLECT

We collect information that you provide directly to us and information generated through your use of our services:

Information You Provide:

• Name and contact information (address, email, phone number)
• Phone number for SMS communications (service alerts, outage notifications)
• Billing and payment information (credit card numbers, billing address)
• Account credentials
• Communications with our support team (including call recordings, emails, and text messages)
• Service location and installation details

Information Collected Automatically:

• Service usage data (bandwidth consumption, connection times)
• Network performance data (signal strength, latency)
• Device identifiers (MAC addresses of connected equipment)
• IP addresses assigned to your account

HOW WE USE YOUR INFORMATION

We use your information to:

• Provide, maintain, and improve our internet services
• Process payments and send billing notifications
• Communicate with you about service outages, maintenance, and account updates
• Respond to your support requests and inquiries
• Monitor network performance and troubleshoot issues
• Comply with legal obligations and enforce our Terms of Service
• Protect against fraudulent or unauthorized use of our services

HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: We share information with contractors and service providers who assist us in providing our services (e.g., payment processors, installation technicians).

Legal Requirements: We may disclose information when required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers: If KIZA is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

With Your Consent: We may share information for other purposes with your explicit consent.

DATA RETENTION

We retain your personal information for as long as your account is active and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce our agreements. Usage and network data may be retained in aggregated, anonymized form for network planning purposes.

DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

YOUR CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, our purposes for collecting it, and the categories of third parties with whom we share it.

Right to Delete: You may request that we delete your personal information, subject to certain exceptions.

Right to Correct: You may request that we correct inaccurate personal information.

Right to Opt-Out: You have the right to opt out of the sale or sharing of your personal information. KIZA does not sell personal information.

Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

How to Submit a Request: To exercise these rights, contact us at support@kizawireless.com or call (805) 697-1800. We will respond to verifiable requests within 45 days. If we need more time (up to an additional 45 days), we will notify you in writing. We may need to verify your identity before processing your request by confirming information associated with your account.

Authorized Agents: You may designate an authorized agent to submit requests on your behalf. Authorized agents must provide proof of authorization (such as a power of attorney or written permission signed by you). We may also require you to verify your identity directly with us.

California “Shine the Light” Law: California Civil Code Section 1798.83 permits California residents to request information about disclosure of personal information to third parties for direct marketing purposes. KIZA does not share personal information with third parties for their direct marketing purposes.

COOKIES AND TRACKING

Our website uses cookies and similar technologies to improve your browsing experience and analyze site traffic. We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as how often users visit the site, what pages they visit, and what other sites they used prior to coming to our site. Google’s ability to use and share information collected by Google Analytics is restricted by the Google Analytics Terms of Service and the Google Privacy Policy.

You can control cookies through your browser settings. You can also opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Do Not Track: Our website does not currently respond to “Do Not Track” browser signals. However, you can use the cookie controls described above to limit tracking.

CHILDREN’S PRIVACY

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new “Last Updated” date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

CONTACT US

If you have questions about this Privacy Policy or our privacy practices, please contact us:

KIZA, Inc.
162 White Oak Rd
Santa Ynez, CA 93460
Phone: (805) 697-1800
Email: support@kizawireless.com